Advanced Communication Skills by Sean McPheat

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By Sean McPheat

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Com 51 Advanced Communication Skills    Building Rapport 2nd Position: Put yourself into the other person’s position. It may help to move physically to where you imagined them to be in step 1. Become that person: o What can you see, hear and feel? o What are you thinking? o What do you believe about this situation? o Which of your values are relevant? o What is your state? o What do you want to happen? 3rd Position: Step to one side and become an uninvolved observer. You might imagine yourself floating up in the air to be well outside of the situation o What is happening?

Learning them isn’t hard, it just takes a little more effort. Change the time frame:  The quicker you do it, the easier it will seem  You have plenty of time to practice and become more comfortable with them. Explore the consequences:  Unless you try it, you will never know how easy it can be.  If you don’t learn them, you won’t be as effective in communicating as you could be. Change the chunk size:  Chunk up: Is learning hard in general?  Chunk down How hard is to learn one specific skill?

Feel that ‘a picture is worth a thousand words’. com 36 Advanced Communication Skills Internal Representation  Use picture descriptions during conversation.  Are interested in how things look.  Must see things to understand them.  Like visually-based feedback.  Use gestures that may be high & quick. 6 Auditory Representational System Those with a preference for an auditory representational system tend to prefer to translate communication into sound. Indications that you have someone who prefers this system are that they:  Will move their eyes sideways.

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